Hassle-Free Returns & Quick Refunds!

At Buy Wellz, customer satisfaction is our priority. If you’re not satisfied with your purchase, we offer a 15-day return policy to ensure a smooth shopping experience.

1. Return & Refund Eligibility

• Products must be unused and not broken to qualify for a return.
• We may compromise on packaging, but the product itself must be in perfect condition.
• All products are returnable—no exceptions!

2. Refund Process

• Once we receive your returned parcel, we will process your refund within 24 working hours.
• We will refund the full amount, including the shipping cost we initially covered. We will not deduct any amount for packaging loss or our original shipping expenses.

3. Return Shipping Costs

• Customers will need to cover the shipping cost for sending the product back to us.
• Return Address: House Number 9 A/1, Ahmed Housing Scheme, Near Amna Park, Multan Road, Lahore

4. Exchange Policy

• Yes, customers can exchange items.
• To exchange a product, send your parcel back to our address, and we will dispatch the new product upon receiving your return.

5. How to Request a Return or Refund

• 📲 WhatsApp (Preferred): 0320-3433263
• 📩 Email: buywellzstore@gmail.com

We’re here to make returns and refunds simple and stress-free! Thank you for shopping with Buy Wellz! 😊